These Terms of Service ("Terms") govern your use of knxpro.io and the purchase of digital products sold by knxpro.io, Ghent, Belgium ("we", "us", or "our"). By accessing our website or purchasing our products, you agree to be bound by these Terms.

1. Our Services

knxpro.io sells downloadable digital document templates ("Products") designed for use by KNX-certified building automation installers and integrators. Products are delivered as .docx files immediately after purchase.

We reserve the right to modify, update, or discontinue any product or service at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

2. Intellectual Property Rights

Unless otherwise indicated, the website and all its content — including the document templates, design, text, graphics, and code — are owned by knxpro.io and are protected by intellectual property laws.

Personal use licence: Upon purchase, you are granted a non-exclusive, non-transferable licence to use the purchased templates for your own professional projects. You may customise, brand, and use the documents with your clients without restriction.

Restrictions: You may not resell, redistribute, sublicence, or share the original or lightly modified template files with others. Purchasing a template is a licence for one business entity, not for distribution to other installers or companies.

3. User Representations

By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into these Terms
• You will use the products only for lawful purposes
• You are purchasing for professional or business use
• All information you provide to us is accurate and current

4. Purchases and Payment

All purchases are processed securely through Lemon Squeezy, our merchant of record. Lemon Squeezy handles all payment processing, EU VAT collection, and tax compliance on our behalf.

Prices are displayed in Euros (€) and are exclusive of VAT where applicable. VAT is calculated and added at checkout based on your billing country.

By completing a purchase, you authorise Lemon Squeezy to charge your payment method for the total amount shown at checkout.

5. Digital Products and Delivery

All products are digital downloads. Upon successful payment, you will receive a download link via email and through the Lemon Squeezy purchase confirmation page. Downloads are available immediately after purchase.

6. Refund Policy

We want you to be satisfied with your purchase. If the quality of a product does not match what is described on our website, contact us at [email protected] within 48 hours of purchase and we will issue a full refund.

We process refunds manually. No form is required — simply send an email explaining the issue. Refunds are returned to the original payment method.

We reserve the right to decline refund requests that appear to be fraudulent or where the product has been extensively used.

7. Prohibited Activities

You may not:

• Resell, redistribute, or share our template files with other businesses or individuals
• Use our products to create derivative template products for commercial sale
• Remove copyright notices or branding from the templates
• Use our website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any portion of our website or systems
• Engage in any automated use of the system, including scraping

8. Term and Termination

These Terms remain in full force and effect while you use our services. We reserve the right to deny access to our website and services to anyone for any reason, including violation of these Terms.

If your account or purchase is terminated due to a violation of these Terms, refunds will not be issued.

9. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the website at any time or for any reason. We will not be liable for any modification, price change, or discontinuance.

We do not guarantee that the website will be available at all times. We may experience hardware, software, or other problems requiring maintenance that may result in interruptions or errors.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Belgium. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ghent, Belgium.

For consumers in the European Union, mandatory consumer protection provisions of the law of your country of residence also apply.

11. Dispute Resolution

Informal Negotiations

To expedite resolution and reduce the cost of any dispute, you and we agree to first attempt to negotiate any dispute informally for at least 30 days before initiating formal proceedings. Informal negotiations begin with written notice to [email protected].

12. Disclaimer

The website and products are provided on an "as-is" and "as-available" basis. We make no warranties or representations about the accuracy or completeness of the website's content or the content of any websites linked to this website.

The document templates provided are for professional use as a starting point. They do not constitute legal advice. We strongly recommend having any contract template reviewed by a qualified legal professional in your jurisdiction before use with clients.

KNX® is a registered trademark of the KNX Association. knxpro.io is not affiliated with or endorsed by the KNX Association.

13. Limitations of Liability

To the maximum extent permitted by law, in no event shall knxpro.io be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the service, even if we have been advised of the possibility of such damages.

Our total liability to you for any cause of action shall not exceed the amount paid by you for the product giving rise to the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless knxpro.io from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of the products.

15. User Data

We will maintain certain data that you transmit to the website for the purpose of managing the website's performance. Although we perform regular routine backups, you are solely responsible for all data that you transmit. Please review our Privacy Policy for full details on how we handle your data.

16. Miscellaneous

These Terms constitute the entire agreement between you and us regarding the use of the service. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

17. Contact Us

To resolve a complaint regarding the service or to receive further information about use of the service, please contact us: